The Mafia Wars development team is aware gifting problems are preventing some players from successfully accepting gift requests from fellow mafia members and friends. The Mafia team is committed to addressing gifting problems however specific information is needed from players reporting trouble to ensure the best information is collected so gifting issues can be appropriately diagnosed and addressed.
Developers continually work to resolve outstanding issues, but each fix is complicated and sometimes difficult to diagnose and replicate. To ensure the best information is submitted to Zynga Customer Support please follow the suggested format so the Mafia Development team can effectively review the problems surrounding gifting and have complete information to act upon.
We thank you for your assistance in this process of trying to get these problems fixed. While Customer Support agents can't fix or edit the code themselves, they can help generate reports that the programmers will analyze.
What type of gift was it?
( Free Gift , Inventory, Wishlist, Crime Spree)
What action were you trying to perform?
(Accepting the gift, Sending a gift )
If you were sending a gift, where did things go wrong?
(Gifting page, Selecting friends, Confirming the send, Selecting the item)
If you were accepting the gift where were you accepting it?
(Facebook Request, ZMC, Mafia Wars Homepage, Accepting 'gifts' from Facebook wall posts
What did the result look like?
(White page, Game Froze, Error message [please include a screenshot], Names were missing/wrong [please include a screenshot], Item didn't add to inventory, Did not get send confirmation, Other [please provide detail])
What type of gift was it?
( Free Gift , Inventory, Wishlist, Crime Spree)
What action were you trying to perform?
(Accepting the gift, Sending a gift )
If you were sending a gift, where did things go wrong?
(Gifting page, Selecting friends, Confirming the send, Selecting the item)
If you were accepting the gift where were you accepting it?
(Facebook Request, ZMC, Mafia Wars Homepage, Accepting 'gifts' from Facebook wall posts
What did the result look like?
(White page, Game Froze, Error message [please include a screenshot], Names were missing/wrong [please include a screenshot], Item didn't add to inventory, Did not get send confirmation, Other [please provide detail])
These were the issue I was having...
ReplyDelete1 It was a free gift I was trying to accept
2 Accepting
3 Accepting from the game when it opens and there is a list of what needs to be accepted or acted upon
4 error message, When I went to copy to paste here, the error was apparently resolved. I was able to accept them.
it seems that lot account error messages were resolved today, and even short time after contacting support team. they were really working today in favor of players. I can say good job today Zynga.
ReplyDeleteI've been waiting 5 days since I was on chat with them about this. I've gotten 2 email replies but no help
ReplyDeleteStill problems with gifting. Hopefully Mafia Wars Customer Service gets on this. I already know of 50 people that have quit because of these problems. Mafia Wars quickly dieing.
ReplyDeleteI haven't been able to post my Ask for Fans for 5 days in a row now. I click on the stadium, there is no pop-up window to click on. This also means there's no way to see how many you've collected either (as this info is in the same pop-up). Others have told me that they are having the same issues. Zynga Agent Mauro has been unable resolve this for 3 email requests. I've given up trying.
ReplyDeletenothing new, same here at my acc, but i did not contact support yet.and from that i read in your comment, is there any use of that?
ReplyDelete